Sales Manager - Fleet

Reports to (as applicable): General Sales Manager, General Manager, Vice President, Sales Manager

Primary Responsibilities

• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Comply with Go Auto’s policies and Employee Code of Conduct
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development, and sense of community with the team
• Protect the legal and financial welfare of the dealership
• Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
• Steadfastly ensure compliance of our dealership agreements with financial institutions and provincial governing bodies.
• Attendance at Go University and/or manufacture training as required and requested 

Primary Duties

• Always demonstrate professionalism and a good attitude
• Communicate and enforce dealership policies and procedures
• Maintain Market deal log and notes
• Assist the GSM /GM with advertising and promotional campaigns
• Assist General Sales Manager in forecasting controllable expense elements for department
• Assist in forecasting of goals and objectives and strive to meet them
• Compile reports and information related to their department. The intent is to generate a snapshot of current activities
• Inform the GSM/GM and sales staff of the units available for sale (old stockers), units needed for inventory, and units that are being offered at special prices every day
• Positively affect deal flow throughout the sales process
• Attain and maintain factory certification, as specified by manufacturer
• Maintain appropriate CSI scores specified by the manufacture
• Oversee the Steps to the Sale process (established by the GM with the sales staff)
• Desk deals according to guidelines
• Assist in maintaining and selecting inventory
• Perform used vehicle appraisals within Go Auto’s appraisal guidelines
• Deal jackets and cover sheets to be kept at the sales desks. All items are to be completed for F&I to accept a deal
• Ensure that the dealership has written documentation of the results of each guest or customer that visits
• Responsible for rectifying any customer concern that has been brought to them and escalating to GSM/GM if necessary
• Assist in developing programs of improvement, especially for those salespeople who are failing to reach objectives
• Maintain a daily report including but not limited to number of guests, appointments, demos, writes and total sold and delivered customers
• Ensure the adequate training and development of all staff and self to satisfy both operational and franchise requirements (including Go Auto University)
• May be required to prepare a schedule and maintain coverage of the sales floor
• May be required to recruit, hire, train and motivate sales staff daily
• May be required to perform Goal Setting and Performance reviews with all staff members on the team
• May be required to evaluate the growth and performance of sales staff, with an emphasis on increasing front end gross
• May be required to ensure Assistant Sales Managers are complete their tasks daily
• Other duties assigned by management 

This is intended to be an accurate description of what is expected from the role incumbent at Go Auto. Please note that the duties, responsibilities, deliverables, tasks, and accountabilities associated with the position described above may evolve and change over time and it is subject to adaptation in response to the dynamic nature of our organization and industry. The incumbent is expected to adapt their daily duties in order to fit the current demands of the position.

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