Customer Service Representative

Overview

The Go Auto Customer Service Representative will work closely with other colleagues in the dealership to ensure a seamless guest experience. They will be required to handle all guest interactions in a professional, courteous manner.

Primary Responsibilities

• Ensure our customers have high satisfaction with our Sales and Service Departments
• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development and sense of community with the team
• Protect and maintain the utmost legal, financial, moral and ethical standards of all customers and coworkers
• Attendance at Go University and/or manufacturer training 
• Comply with Go Auto’s policies and Employee Code of Conduct 

Primary Duties

• Be knowledgeable in dealership operations to ensure efficiency and effectiveness of assisting customers is of the highest standard
• Focus on customer satisfaction to attain monthly and yearly CSI targets.  
• Ability to promote dealership services and amenities to encourage an exceptional visiting experience.
• Ensure that attention to detail is accurately maintained with each guest appointment and all guest requirements or issues are clearly stated to ensure effective pass on.
• Following up with customers who have had their vehicles serviced.
• Effective logging/tracking of customers, where they are in process for their visit, exceptional detail to follow-up
• Perform other duties as assigned by management. 

What's in It for You:

• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

At Go Auto, we're in the business of building careers, not just jobs. Discover our countless success stories of career growth during your interview.

Your journey to an extraordinary life starts right now. Rev up your ambitions and apply today!