Customer Experience Coordinator (Dams Ford Lincoln)

Dams Ford Lincoln is looking to hire an experienced Customer expereience Coordinator to join our team.

At Dams Ford Lincoln, growth is at the heart of what we do. We’re proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and personalized support to help you build a rewarding career path with us.

What You'll Do

• Support a positive and professional customer experience within the service department through timely, courteous, and effective communication.
• Complete outbound customer follow-up calls, document activity accurately and consistently, and help identify and escalate customer concerns so they can be addressed promptly.
• Maintain organization across call activity, appointment coordination, and follow-up tasks in a high-volume environment.
• Assist with incoming service-related calls, help direct customer inquiries appropriately, and book, confirm, and coordinate service appointments while ensuring customer information is recorded accurately.
• Work within dealership systems to manage appointment details, update records, and support day-to-day service department operations.
• Partner closely with Service Advisors, Service Management, and other dealership staff to support a seamless customer experience.
• Contribute to the overall efficiency and professionalism of the service department through strong communication, attention to detail, and dependable execution.

What you’ll bring:

• Highly proficient in telephone communication, with a professional, confident manner and the ability to make customers feel heard, supported, and well looked after.
• 3+ years of customer service experience is required.
• Experience in appointment coordination, administrative support, or a dealership service environment is an asset.
• Proficiency with Microsoft Office applications (Outlook, Word, and Excel) is an asset. · Experience with CDK dealer management software is an asset.
• Highly organized and detail oriented.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Sound judgment and professionalism in customer-facing situations.
• Self-motivated, dependable, and consistent in daily execution.
• Must hold a valid driver’s license.
• This is a full-time, on-location role at Dams Ford Lincoln and is not eligible for remote or work-from-home arrangements.

What We Offer

• Hands-On Growth – Get real training, mentorship, and support to move your career forward. We’ll help you build the skills you need for your next role.
• Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
• Time off that Counts – Start with 3 weeks after your first year, 4 weeks after 5 years, and 5 weeks after 10.
• Health and Dental – Comprehensive coverage including medical, dental, and a health spending account.
• Career Path Built for You – Ask us about the real success stories of team members who started in this role and grew into leadership positions.

If you're ready to be part of a fantastic team, work with incredible vehicles, and jumpstart your career in the automotive world, we want to hear from you! Apply now to join Dams Ford Lincoln as our Appointment Coordinator and be a key player in making our customers' automotive dreams come true.