Customer Engagement Ambassador

Reports to: Director of Customer Experience

Location: Corporate Head Office, Edmonton Alberta

Overview

We’re on a mission to lead the industry in delivering exceptional customer experiences, both in-store and online. As the newest member of our Customer Engagement Ambassador team in 2026, you’ll be supporting customer service excellence programs across our dealership network, driving initiatives that strengthen our online reputation, and contributing to internal reporting streams used by senior leadership.

We are hiring a Customer Engagement Ambassador with a strong technical and analytical orientation. This role blends customer experience operations with data management, reporting, and emerging AI-driven workflows, and is not a front-line customer service position. It is best suited to someone who is comfortable working with data, enjoys improving processes, and is interested in applying modern AI tools in a business setting.

Primary Responsibilities

Customer Satisfaction Program Support

• Assist with reporting and data preparation related to customer satisfaction programs.
• Support existing Excel-based tools and workflows used by the team.
• Contribute to maintaining accuracy and consistency in monthly reporting cycles.

Online Reputation and Platform Support

• Assist in compiling and organizing data from various online review platforms.
• Support internal reporting tied to customer feedback and reputation performance.
• Help ensure alignment between third-party platforms and internal tracking tools.

Data, Reporting, and Process Support

• Assist in collecting, organizing, and maintaining reporting files from multiple sources.
• Ensure accuracy and consistency across internal reports and shared systems.
• Support the ongoing improvement of reporting processes to increase efficiency and reliability.
• Work with large Excel-based datasets to prepare, clean, and structure information for analysis.

Systems and Workflow Improvement

• Identify opportunities to streamline repetitive tasks using automation or AI tools.
• Support implementation of improved workflows for data handling, reporting, and internal processes.
• Contribute to new initiatives focused on enhancing how the organization uses data and technology.

Requirements

Core Capabilities and Work Style

• Strong attention to detail and commitment to data accuracy.
• Analytical mindset with the ability to identify inefficiencies and suggest improvements.
• Organized and capable of managing recurring tasks and deadlines.
• Clear and professional communication skills.
• Self-motivated and adaptable in a fast-paced environment.
• Able to work independently while supporting a collaborative team.
• Full-time, office-based role in Edmonton, AB (no remote or work-from-home).
• Post-secondary education in Business, Commerce, Data Analytics, Computer Science, or a related analytical field is required.

Technical Skills

• Intermediate or higher proficiency in Microsoft Excel (formulas, data organization, basic analysis) is required.
• Demonstrated ability or strong interest in using AI tools to improve workflows, automate tasks, or enhance productivity is required.
• Exposure to SharePoint or similar file management systems is an asset.
• Experience with Power BI or data visualization tools is an asset.
• Comfortable working with large datasets and multiple data sources.

Why Join Our Customer Engagement Team?

• Gain early exposure to how a 70+ location business operates, including direct involvement in executive reporting and strategic decision-making.
• Build practical technical skills in Excel, data management, and AI by working on real business problems and operational workflows.
• Contribute to AI and automation initiatives, improving processes and supporting the organization’s evolving technology capabilities.
• While you’re helping customer engagement shine, you’re also developing a strong foundation for career growth in analytics, operations, or corporate strategy through hands-on experience and broad business exposure.

Why Join Go Auto?

• A Supportive Culture – Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
• Professional Development – Access ongoing training and growth opportunities to advance your career.
• Work-Life Balance – Enjoy generous vacation time so you can recharge and thrive both at work and at home.
• Comprehensive Benefits – Full health and dental coverage, plus a health spending account to support your well-being.
• Community Impact – Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Growth – We invest in your future, offering real opportunities to grow within our organization.